Shipping Policy

Thank you for shopping with Sage & Sangria LLC. We proudly ship throughout the United States and Canada.

Because our store offers products fulfilled through multiple fulfillment methods, shipping times and procedures vary depending on the item purchased. Please review the appropriate section below before placing your order.

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1. Shipping Destinations

We currently ship to:

• United States

• Canada

Shipping availability may change over time. Any updates will be reflected on our Website.

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

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2. Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Orders are typically processed within two (2) business days after payment has been successfully received.

Processing time refers to the time required to prepare an order for shipment and does not include transit time.

Orders placed during sales, holidays, product launches, or periods of unusually high order volume may require additional processing time.

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3. Sage & Sangria Fulfilled Products

Products fulfilled directly by Sage & Sangria generally require:

Processing Time

• Two (2) business days

After processing, shipping time depends on the shipping method selected during checkout.

Available shipping options and estimated delivery dates are displayed before payment is completed.

Delivery estimates begin after your order has been processed and shipped.

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4. Print on Demand Products

Some books and printed materials are manufactured specifically after your order is placed.

These products generally require:

Processing

• Two (2) business days

Production

• Approximately seven (7) business days

Shipping begins only after production has been completed. Please allow a total (processing, production, and shipping) minimum of 14 business days.

Because these products are custom manufactured, production times may occasionally increase during periods of high demand.

If production delays occur, we appreciate your patience and understanding.

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5. Shopify Collective Products

Certain products available on our Website are fulfilled by trusted third party suppliers through Shopify Collective.

These products are shipped directly by the supplier rather than Sage & Sangria.

Typical fulfillment timelines are:

Supplier Processing

• Approximately two (2) business days

Estimated Shipping

• Typically five (5) to seven (7) business days

Actual shipping times vary depending on:

• supplier operations;

• inventory availability;

• destination;

• shipping carrier; and

• the shipping service selected.

Estimated delivery dates provided at checkout are supplied by the fulfillment partner and should be considered estimates rather than guarantees.

If a supplier provides a different shipping timeline for a specific product, the timeline displayed on the product page or during checkout will apply.

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6. Orders Containing Multiple Product Types

If your order contains products fulfilled by different fulfillment methods, your items may arrive in separate shipments.

For example, an order may include:

• a Sage & Sangria product;

• a print on demand book; and

• a Shopify Collective product.

Each shipment may have its own tracking number and delivery schedule.

Receiving one package does not necessarily mean your entire order has arrived.

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7. Shipping Rates

Shipping costs are calculated during checkout based on:

• destination;

• package weight;

• package dimensions;

• shipping method selected; and

• carrier pricing.

Shipping charges are displayed before payment is finalized.

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8. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided directly by the shipping carrier.

Please allow up to twenty four (24) hours for tracking information to begin updating after shipment.

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9. Delivery Estimates

Estimated delivery dates are provided for convenience only.

Delivery dates are not guaranteed and may vary due to circumstances beyond our reasonable control.

Examples include:

• weather conditions;

• carrier delays;

• customs inspections;

• labor shortages;

• transportation disruptions;

• natural disasters;

• holidays;

• incorrect shipping information; or

• other unforeseen events.

Sage & Sangria is not responsible for delays caused by shipping carriers or third party fulfillment partners after an order has been shipped.

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10. Incorrect Shipping Address

Customers are solely responsible for providing an accurate shipping address.

If an incorrect address is entered:

• contact us immediately at Hello@SageandSangria.com; and

• we will make reasonable efforts to update the address before fulfillment begins.

Once an order has entered fulfillment or has shipped, we cannot guarantee that address changes will be possible.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before being reshipped.

Sage & Sangria is not responsible for packages delivered to the address provided during checkout.

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11. Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment generally transfers to the customer.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend that you:

• check around your property;

• verify the shipping address;

• ask neighbors or household members;

• check with your apartment office or mailroom, if applicable; and

• contact the shipping carrier directly.

While we are happy to assist where possible, Sage & Sangria cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

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12. Damaged Packages

If your package arrives visibly damaged, please contact us within seven (7) calendar days of delivery.

Please include:

• your order number;

• photographs of the shipping box;

• photographs of the damaged product; and

• a description of the damage.

We will review your claim and determine the appropriate resolution, which may include a replacement, refund, store credit, or another appropriate remedy.

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13. Canadian Orders

Canadian customers may be responsible for:

• customs duties;

• import taxes;

• brokerage fees; or

• other governmental charges assessed by Canadian authorities.

These charges are not included in the purchase price or shipping fees unless expressly stated during checkout.

Customers are responsible for complying with their local import requirements.

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14. Shipping Restrictions

We reserve the right to decline or cancel shipments when:

• an item cannot legally be shipped to the destination;

• carrier restrictions apply;

• fraud is suspected;

• payment cannot be verified; or

• shipment would violate applicable laws or regulations.

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15. Questions About Your Order

If you have questions regarding your shipment, tracking information, or delivery status, our Customer Support team is happy to assist.

Sage & Sangria LLC

Alpharetta, GA 30022

United States

Email: Hello@SageandSangria.com

Please include your order number whenever possible so we can locate your order more quickly.